Domain name www.ibconcepts.in (hereinafter referred to as “Website”) is owned by Innovative Business Concepts with its registered office at Address: D # 7-4-395, Behind FireStation, Karimnagar, Telangana – 505001 – INDIA (hereinafter referred to as “Ibconcepts”).

Your use of the Website and its services and tools are governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transactions. By mere use of the Website, you shall be contracting with Ibconcepts, and these terms and conditions including the policies constitute your binding obligations, with Ibconcepts.

Here wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed or uses the website to any purchase or using any feature of the website. Ibconcepts may allow the User to surf the Website or making purchases with or without registering on the Website. The term “We”, “Us”, “Our” shall mean Ibconcepts.

These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by Ibconcepts. By using the Online Shopping Services of Ibconcepts you agree to be bound by these terms and conditions.

Shipping & Delivery Policy

We try hard and make the best of our efforts to deliver your ordered products in excellent condition and in the fastest possible time. All the shipments usually get delivered within 2-3 business days (Except during Natural Calamities, Pandemic) from its shipment date, but may get longer than usual if it is non-metro city. We don’t ship orders on Sunday.

We also keep you notified for the same either by email or SMS notifications. Hence keep checking your email or track online.

Shipments of Pre-Order Products

Pre Order is one of the services we are offering to our customers. By pre-ordering it is taken that you intend to pre-pay up front and wait to receive your product as that is what a pre-order implies. Once the Pre-order booking is placed it will not be revoked or cancelled under any circumstance.

Generally pre-ordered product is shipped on or after the day of its release. We try utmost to ship the pre-order products as soon as it is available with us. However the company is not liable for any sort of delay in the delivery or shipment of them as it depends on the availability and its supply by its supplier(s). Pre-order applies only to not-yet-released products. It does not apply to other product lines or to items that have already been released in India. Invoice for pre-ordered products will be generated only when the product is shipped.

Pre-order applies only to items displaying the Pre-order offer message on the product listing or product description page on the website.

Cancellation & Return Policy

Once ordered, a request for cancellations or replacement of orders duly placed on the website shall not be entertained. For cancellation of any Physical Order Kindly email us sales@ibconcepts.in along with order no. Ibconcepts.in may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases, as well as hardware, must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to sales@ibconcepts.in. In the case of hardware, every component part (cables, cases, memory sticks, warranty card, etc.) must be available, for it to be accepted as a return. In case you receive an incorrect product for which you haven’t ordered, it has to be returned in its original packing to us. After investigating such cases, the correct product will be dispatched. Rights reserved with Innovative Business Concepts and may take a longer duration to settle.

Usually, Refund will be processed for the cancelled order only through the same mode of payment i.e. payment to the same account which you used during the transaction. For the Credit card/Debit card mode of payment, refund processing time as per the bank’s standard time frame which is approximately 8-10 business days. For the COD/cheque/DD mode of payment, the refund processing time is 15-20 working days. The cheque will be made as per the Billing Name provided. For non-delivered items, a refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

On a Prepaid order, 3% cancellation charges will be deducted from the refund amount.

Communications

When you use the Website or send emails or other data, information, or communication to us, you agree and understand that you are communicating with Us through electronic records and you consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by SMS (including transactional, promotional, and/or commercial messages), email, or by such other mode of communication, electronic or otherwise. We are not responsible for typographical errors. Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published may be incorrectly reflected and in such an event we may cancel such your order(s).

Payment

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Trademark & License

All images, characters, and logos are properties of their respective owners. Material on the Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Contact Us

If you would like to: access, correct, amend, update or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@ibconcepts.in or by mail at Address: D # 7-4-395, Behind FireStation, Karimnagar, Telangana – 505001 – INDIA